Michael
Insertion trays have been incomplete, no swabs
For the past couple of months Bard has been shipping insertion trays with no swabs. They have a note on the outside of the tray that there are no swabs. They are not properly usable without sterile swabs. A product known to be incomplete never should have been sent to customers. I have had to waste literally hours trying to get this corrected, including getting a replacement shipment of two boxes (40 trays) which also had no swabs. A good product when complete, but both Bard and HPFY should not have done this. At a minimum they have severely inconvenienced customers, those not able to get proper replacements may have their urological health placed at risk. I hope Bard corrects this problem promptly and that both companies not ship and collect money for products they know to be defective.
Helpful?