Marina
Verified Purchase
The Customer service was discourteous & unaccommodating
This review is not for the McKesson Vinyl Urinary Leg Bag With Anti-Reflux Valve. This leg bag is of a great quality (5 stars) and I do recommend it over any other kind, as it is easy to place and easy to care for (all you need is securing 2 straps over your leg and to twist the blue port when you need to empty it).
This review is for HPFY customer service, and this website does not have any other place to write it.
I have been a customer of HPFY for 2 years, placing countless orders, totaling over $600.
Even though I am at "Suntastic" tier now, I am still paying a full price for the shipping.
Five days ago, after I placed my latest order, I received an email, offering me a free shipping for being a loyal customer. The shipping cost that HPFY wanted to cover was $7.99, even though the current cost of shipping is $8.99. Clever, right? Well, the company decided to go further and play some games. They conveniently raised the shipping cost for this month to $10.99, so you still have to pay $3 in shipping costs.
I am ok to pay for the shipping, since I do it ALL the time. It is the dishonesty that infuriated me - if you offer a free shipping, don't raise the cost of said shipping so you could still get some money.
When I tried voice my concerns via Chat, the customer service rep said that there was NOTHING he could do, and asked me to waste some more of my time by calling the customer service and explaining the situation to them. I already had a "pleasure" dealing with the customer service over the phone, when I had to call them once, and from what I remember, their office was located in some foreign country and they had difficulty understanding and explaining themselves.
Well, I don't have the time or any desire to play these games over the shipping costs. If the company does not value their paying customers, who are spending hundreds of dollars on their merchandise, then I will be taking my business elsewhere. The END.
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