Bill
Verified Purchase
Order Fine, Then Delayed, Then Canceled
Ordered a product, said it was successful, later on got an email saying it was delayed, then a few days later the order was canceled, with no explanation. My wife needs the product, and I could have tried ordering it from elsewhere in the meantime had I known it was going to just end up canceled. Not a good way to show a new customer that he should shop here. Now I have to try and find that needed product elsewhere and have her go without until it arrives. If a product says "delayed," that usually means it's going to come in, just later. If you don't have the stock, just say it. There's a difference between needing something for medical reasons and an order for something trivial where a delay or cancel doesn't put any burden on a person.
At least the refund was immediate.
Helpful?
