Yvonne R.
Verified Purchase
Not in Canada
My elderly mother has been using your product for a number of years. We live in Canada. I recently ordered 5 catheters which cost $150 Canadian. Unfortunately, shortly after the order, her Dr changed the size from an 18F to 16F which didn’t match the prescription I had sent to the supplier, HPFY. Although I phoned the supplier and told them about the change, and was emailed by them that we would be receiving 16F, 18F we’re sent instead. HPFY says they will exchange them, but we need to pay the shipping and custom charges again plus the 20% restocking fee. This makes your product too expensive. We are very disappointed with the service we have received and will no longer be ordering the duette catheter. We can’t even donate them to health care centres. It is a very good product but unfortunately is not recognized in Canada.
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